Frequently Asked Questions
What is your typical process for working with a new customer?
Whenever we work with new customers, we feel it is important to show you samples of previous work and also provide access to prior customer reviews so that you feel confident in trusting us with your project. Additionally, if we are hired, we always start by showing you exactly what your project will look like before completing the entire job. For example, if we are refinishing cabinets, we will provide a sample door to show you exactly how the end result will look with your chosen color and finish sheen.
Do you take doors and drawer fronts away to refinish them?
We can either take doors/drawer fronts to our shop or we can put up a portable/temporary paint booth in your garage — whichever you prefer!
Is your product durable and long-lasting?
Our products are very durable and long-lasting. You can expect our refinish to last as long if not longer than factory-made products!
What projects are you willing to take on?
We specialize in refinishing all interior wood including cabinets, railings, mantels, trim, and specialty floors that cannot or should not be sanded. We can also install crown molding and new hardware, and we do some customization work.
Do you offer financing?
At this time we do not offer any type of financing. We may work with customers under certain circumstances.
What advice would you give a customer looking to hire a wood refinishing company?
Do your homework. If you opt for a less experienced, cheaper refinishing company, every time you see your completed project you may regret your decision. In worst cases, you may have to pay another wood refinishing company in Salt Lake City, UT to re-do or fix your cabinets, which typically costs more than doing it right the first time. It’s better to spend a little more money to get a great-looking end result!
How long will our project take?
The length of the project can vary from 1 day to several days. For a kitchen cabinet color change for a normal size kitchen, plan on 4-5 days. For a cabinet refresh, plan on 1-3 days. To learn more about how long your project will take, contact Silver Tree Wood Refinishing in Salt Lake City, UT!
What colors are available to choose from?
For our paint type product, you can choose any available color. For stain products, we can custom match any color or look!
Will there be strong fumes or dust?
We only use low VOC (Volatile Organic Compounds) products. That means there will not be any strong toxic odors or fumes. Our products are also not flammable.
Why should we use you rather than another refinishing company in Salt Lake City?
At Silver Tree Wood Refinishing in Salt Lake City UT, we are committed to your satisfaction. We will not be done with your project until you are completely satisfied. We do professional work and only use the best products available. Still unsure? Take a look at our customer reviews!
Do you have a guarantee?
We have a one year guarantee. If there are any problems or issues, they will show up in the first month or two. If you damage your refinish we will normally come out and do the touch-up free of charge. We just ask that you be a little patient with us to schedule.
We really don’t want to paint over our beautiful wood. Are there other options?
There are a few options if you do not want to paint your cabinets. The first option would be a cabinet refresh. If you like the existing color of your wood but want to repair water damage, fading, etc., we can keep them the same color but update the finish. We can also deepen the color and add a warm, rich tone to the existing color. We can also darken the stain color or dramatically change the color of your wood. We also do touch-up work and can match a new door or trim piece to existing wood.
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